SHINE volunteers help people with health-insurance questions. They provide free information and unbiased counseling. They assist people on Medicare and their families. And they empower elders to fix insurance problems.

Volunteers can answer questions about:

  • Medicare
  • Medicare supplements
  • Medicaid
  • Prescription assistance
  • Long-term care insurance
  • Medicare fraud

You can meet with a SHINE volunteer at area counseling sites or by telephone. We can arrange home visits if you cannot leave the house.

SHINE also provides community education. It focuses on health promotion, beneficiary rights and consumer protection. Volunteers often speak to local groups. They also hand out free information at senior fairs.

About 450 people volunteer with SHINE. They come from all walks of life. Volunteers donate at least ten hours per month. To avoid a conflict of interest, SHINE volunteers can not hold an insurance license. To learn more about volunteering for SHINE, click here.

More than 300,000 people have received help from SHINE volunteers since the program began in 1993. The program has received much recognition, including:

  • Davis Productivity Awards
  • J.C. Penney Community Service Awards
  • Florida’s Golden Choices Awards
  • Beneficiary Services Award from the Centers for Medicare & Medicaid Services

The Centers for Medicare & Medicaid Services funds SHINE. The Florida Department of Elder Affairs administers the program and trains volunteers. Senior Resource Alliance provides local support for SHINE.

To volunteer or to contact a SHINE Counselor, call Donna Bradford, SHINE liaison, at 407-514-1823.

To request SHINE services in other parts of Florida, contact 1-800-96-ELDER (1-800-963-5337), the Florida Elder Helpline.

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