SHINE-Medicare Counseling

If you or a loved one are in need of free, unbiased Medicare counseling, call 407-514-1800 to speak with a SHINE counselor. Senior Resource Alliance provides SHINE support in Brevard, Orange, Osceola, and Seminole counties. The SHINE program can also be contacted by filling out the form below.

SHINE (Serving Health Insurance Needs of Elders) is a statewide volunteer program that offers seniors, adults with disabilities, and their caregivers free, unbiased counseling on Medicare, prescription drugs, and other health insurance matters. Specially trained volunteers can assist you with your Medicare, Medicaid, and health insurance questions by providing one-on-one counseling and information. SHINE services are free, unbiased, and confidential.

Individuals residing outside of Brevard, Orange, Osceola, or Seminole counties should contact the Florida Elder Helpline at 1-800-963-5337 for assistance. For more information, visit

SHINE Volunteer Counselors can assist with questions about:

  • Medicare
  • Medicare Supplements
  • Medicare Advantage Plans (HMO’s)
  • Medicaid
  • Prescription Assistance
  • Long-term Care Insurance
  • Medicare Fraud
  • Enrollment and coverage questions
  • Plan comparisons
  • Medicare claims
  • Medicare billing issues
  • Complaints and appeals
  • Financial assistance programs to lower Medicare costs
  • And more!

SHINE also provides community education, focusing on Medicare updates, beneficiary rights, and consumer protection. Volunteers speak to local groups, community organizations, and employees.

Join us on one of our virtual Medicare Classes!


To learn more about Medicare Fraud and Abuse and SMP (Senior Medicare Patrol), click here.

To learn more about becoming a SHINE Volunteer, click here.