SHINE Medicare Counseling

Serving Health Insurance Needs of Elders

SHINE (Serving Health Insurance Needs of Elders) is a statewide volunteer program that offers seniors, adults with disabilities, and their caregivers free, unbiased counseling on Medicare, prescription drugs, and other health insurance matters. Specially trained volunteers can assist you with your Medicare, Medicaid, and health insurance questions by providing one-on-one counseling and information. SHINE services are free, unbiased, and confidential.

SHINE counselors are not affiliated with any insurance companies or agencies. They neither sell nor recommend insurance of any type.

Individuals residing outside of Brevard, Orange, Osceola, or Seminole counties should contact the Florida Elder Helpline at 1-800-963-5337 for assistance. For more information, visit

SHINE Volunteer Counselors can assist with questions about:

  • Medicare
  • Medicare Supplements
  • Medicare Advantage Plans (HMO’s)
  • Medicaid
  • Prescription Assistance
  • Long-term Care Insurance
  • Medicare Fraud
  • Enrollment and coverage questions
  • Plan comparisons
  • Medicare claims
  • Medicare billing issues
  • Complaints and appeals
  • Financial assistance programs to lower Medicare costs
  • And more!

SHINE also provides community education, focusing on Medicare updates, beneficiary rights, and consumer protection. Volunteers speak to local groups, community organizations, and employees.

Join us on one of our virtual Medicare Classes!


To learn more about Medicare Fraud and Abuse and SMP (Senior Medicare Patrol), click here.

To learn more about becoming a SHINE Volunteer, click here.

Medicare Open enrollment is October 15th - December 7th

Open enrollment, also known as the annual election period, is when Medicare beneficiaries can reevaluate their coverage and make changes if they want to do so.

During the open enrollment period, you can:

  • change from original Medicare to a Medicare Advantage plan
  • change from a Medicare Advantage plan back to original Medicare
  • switch from one Medicare Advantage plan to another
  • join, switch, or drop a Part D prescription drug plan
  • switch from a Medicare Advantage plan that includes prescription drug coverage to one that does not
  • switch from a Medicare Advantage plan that doesn’t include prescription drug coverage to one that does

Call SHINE at 407-514-1800 for help during Medicare Open Enrollment Period!